staff too lazy to actually fix issue

logged a call about debicheck not working on the app and was advised to login to the website instead of checking how to fix the issue and the call was closed. Why log fault information if the employees don't give a **** about actually fixing the issue. Is all the employees at Absa as useless and lazy as Rosalea Mokone. If so its time to move away from this useless joke of a bank when other banks are actually improving themselves.