Staff seem to have no clue of what is going ...

On 12/11/2015 i had a phone call from Absa informing me that they had to refund me as my cc was paid up. They needed bank statements and copy of id to enable them to proceed with refund. I mail it to them same day. They rep**** saying it would take 10 working days..... after many call trying to follow up NOBODY can tell me what is happening with the refund... Same story \i will call you back!"On 28/12 i spoke to Phulani after holding for 15mins.... \""i will call you back\""<br> I phoned again 29/12 spoke to Tsepe.. also holding for very long \""please call back tomoro i have passes it to my supervisor\"". So i called back 30/12 then spoke to Refilwe and went through the whole story... had to hold again for nearly 15 mins.... needless to say \"" i will call you back in a while\"". I nearly lost it.... i told her that is what everyone has told me and they never call back but she promised!!! That was yesterday afternoon at 2. Still no one has called.<br> This is just shocking service thats all i can say!!"""