Staff not caring or short staffed

It’s a month end waited in a deposit line for an hour only one person operating the till. Then young lady walked in with 2 blind women the was no one to assist them. We brought the ladies forward put because the person inform was taking long their waited and waited to make even worse the were at the wrong line. As I walked out another semi blind gentlemen walked in no one at the door or inside to help. He was using his stick to move around the bank. This is the worst bank experience I’ve ever seen . The branch manager was going in out of his office to the back door saying nothing even after seeing how long the line is.