Staff no willing to assist customers and are extremely rude

I called Absa Internet Banking and got through to an agent by the name of Farnes Swarts who refused to take my account number down. I then explained to him that my Internet banking was suspended and I called 2 weeks ago and spoke to Princess who said that she will refer it to be actived and it wasn't done. Farnes then tells me to go to the branch, I then told him that I was at the branch last week Friday and the lady told me that she activated the account and I am not going to the bank again to stand in lines. He tells me that he cannot duplicate or triplicate the request. So I asked for a team leader and his response was shocking when he said that he doesn't have a team leader. I then responded in telling him that is the reason why you are so rude to your clients and asked to be put through to a team leader, he replies to me saying that he is going to put me back in the ivr. I told him that I want to speak to a team leader as he is not assisting me. He then places me on hold for some time and comes back saying that the team leaders are busy with other clients. This agent brought Absa Bank the organisation that he works for to the ground. He spoke earlier extremely bad about the team leaders not doing their jobs and the agents need to take the wrap for this. I even warned him that this call is recorded and he could get into trouble but guess what he didn't care. I then told him that I will refer this to a head Vuyo and he thought that I worked for Absa and I told him that it is a perception that I work for Absa. Farnes was very unprofessional and clearly doesn't know what customer service is all about. I would like for his manager to call me back after listening to his call. The call was around 8:38am from number ********** 5**