Staff is ***********.

I have tried for literally years to change my email address on my online banking. Last time I was there the lady at Woodlands branch accidentally deleted ALL my beneficiaries! Yes! And now when I reregister beneficiaries my email address from 10 years ago still appear when I ask email confirmation. And I cannot change it. It is fixed. I also asked them to remove an old credit card from my online banking, long explanation why I have to keep it on. Sp yesterday I paid an amount into both my credit cards. The first one I paid accidentally into the old credit card that does not exist anymore but have to stay on my online banking, why? So the one amount shows into my one credit card and the "old" credit shows R0. Where yesterday it showed the amount but I couldn't transfer it out. Now it is out of my account but nowhere to be seen, is it so difficult? What do rich people do, they don't even now there money has gone, I think! Now I have to take time to go look for my own money at the branch. I gave up on the email address. Moving after 40yrs to another bank.