Staff *********** in getting my Absa share trading account activated

I've filled in the Absa share trading online application form more than a week ago and still nobody can help me to get my account activated. Every time I contact them I speak to somebody else which asks me the same questions. The worst part is, what is delaying the process is my FICA documents, but I'm already an ABSA client, so they have everything they need. Surely it should be a very simple process in getting it activated.

If my account it not open tomorrow I'll find another service provider and maybe even change my bank while I'm at it.