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gean G
1 reviews | Active since May 2016
24 Jun 2022, 11:16
Staff are limited by what the call-center force them to ask
I'm a private banking customer. My allocated private banker has not picked up his/her phone once. The normal call-centre staff can only run step by step from scripts. They spend hours asking questions my banker should know, like do I have a homeloan - that after asking it during the security checks. 30min to apply to re-enable credit on my credit-card (after I was told I have to have a CC as private banking do not do debit cards). After a week I've not heard back and when calling they can not give me an update. I mis the old ABSA from 30 years ago, thinks it's time to see if there are real private banks available!
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gean G's updateReviewer Update
22 Jul 2022, 09:57Your response to me on this complaint left me even more upset. You ask my banker, the same banker that could not help, and she said that we're happy, and you close the complaint. The customer simply does not matter to ABSA. Zandile was not helpful at all, I know next time I need help from a banker, Zandile will not be helpful as she simply blames the inflexible system and I'm better off at an ATM. We did find a good ABSA contact person in Liz Palmeirao when we did not accept the ******* answers, Liz was great, she follows up, assists and actually goes above and beyond. At this stage my sentiment is that ABSA private banking is not good enough for us or Liz but with Liz there we don't need to move.
gG
gean G's update22 Jul 2022, 09:57
Reviewer Update
Your response to me on this complaint left me even more upset. You ask my banker, the same banker that could not help, and she said that we're happy, and you close the complaint. The customer simply does not matter to ABSA. Zandile was not helpful at all, I know next time I need help from a banker, Zandile will not be helpful as she simply blames the inflexible system and I'm better off at an ATM. We did find a good ABSA contact person in Liz Palmeirao when we did not accept the ******* answers, Liz was great, she follows up, assists and actually goes above and beyond. At this stage my sentiment is that ABSA private banking is not good enough for us or Liz but with Liz there we don't need to move.