Speechless - terrible service

I had a problem with a leaking pipe which caused damage to my ceiling which was sorted out by ABSA within a reasonable amount of time. On fixing the pipe, the guy accidentally put a hole in my bathroom ceiling with his foot when he mis stepped Whom is a FOGI employee. I have phoned Absa on a number of occasions with regards to the damage caused and still no feedback. FOGI was also contacted and empty promises was made. This query has been going on since November last year I have resorted to going to the complaints resolution department of which in honest opinion the service is even worst as despite the amount of emails etc is sent no feedback is received. Disgruntled customers just expect TCF and communication of which in my opinion there is none.