Speechless in a Bad Way

I truly don't know what to say. I am trying my very best to apply for a home loan with my bank of 20 years but they don't answer their call centre phone, they don't respond to my emails (sent to the email address they told me to send to) and as a result, my application is going nowhere and has, according to the automated system, been "withdrawn". I am just stuck with no way to turn. They have everything they requested from me in their mailbox/online portal but their automated system is telling me I haven't emailed them everything but I have AND I have emailed again and again but no reply at all. How is it possible that I have quotes from everyone else in the industry EXCEPT my own bank? I don't know. Truly shocking, I don't even know what to say Absa. I would be more embarrassed for you if I wasn't so frustrated.