SPEECHLESS!!!

I opened a Gold Cheque Account with Absa. I did the application online, as it is more convenient. I went into the branch and collected my card. Later on that day I wanted to use it, and it kept on declining. I could not do anything with my card. I couldnt even check my balance. <br> <br> So I went back to them, and they said there is a hold on my card. Very weird as it is a new one. The lady said it is fixed etc. I deposited money into my account, just to later on not use my card. Told me my card is not activated. Long story short it got fixed at the end. <br> What I dont get though is customer service. I phoned absa and explained, and the person on the other end of the phone, said he cant help me, i must go to the branch, and it is doing this cause I opened it online.<br> <br> My argument is, why advertise online banking and applications, if it causes problems?