1 reviews | Active since May 2016

19 Dec 2024, 01:02

Spam emails you can't unsubscribe from

Good and bad in general, but when bad happens, it happens bad. Right now I'm sick of their marketing emails and inability, despite my efforts, to unsubscribe. Their phone call marketing (despite strict instructions on every call to stop phoning me) still happens from time to time (FNB is far worse in this regard), but I keep getting emails from ABSA about loan offers and their reward program and keep following their instructions to email ***, but this DOES NOT WORK! I keep getting annoying advertising emails regardless of how many times I email their unsubscribe email address (4 in the last month, and I still receive 1-3 marketing emails per week). Overall ABSA is better than the other big banks in SA on many levels in my opinion, but being unable to unsubscribe from frequent advert emails is an annoying issue, and as far as I'm aware, *******.

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Replies (2)
's update19 Dec 2024, 01:05
Reviewer Update
I'm surprised my last word was censored, let's see if I can say that it's against the law?
Absa
Absa's reply19 Dec 2024, 08:40
Official
Dear Keldon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw