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**** *****

1 reviews | Active since Mar 2016

09 Aug 2018, 10:45

Sorting out of late estate acc a nightmare!!!!!!!!!!!!!!!!!

Absa won't tell me what happened to the funds that were in my late mothers ABSA ACCOUNT where she also had a will. They are unable to access their own information, i have even submitted all supportting documents which have been approved and Master of High courts approved payout and they said there is R145 in the account. What happened to thr balance, why go through all off that trouble for R145. Someone needs to accounts for it.

My cell phone number is ********** 934. No one seems to know anything there.

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Replies (5)
Absa
Absa's reply10 Aug 2018, 12:52
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply10 Aug 2018, 12:52
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

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**** *****'s update13 Aug 2018, 10:32
Reviewer Update
and how long will that take. You are supposed to call me to acknowledge my complaint. Tell me who I will be dealing with incase I need to follow up. You guys don't care about your clients. How long will it take to sort out, give me a lead time.
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**** *****'s update16 Sept 2018, 17:49
Reviewer Update
And weeks later no response from you guys. Worst service ever. You guys probably dont even know where to start.
Absa
Absa's reply17 Sept 2018, 11:37
Official

Dear Client,

I tried calling you on Cell Number provided, hence went to voice mail. Kindly provide me with your late mother's ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd