MB
Moses B

1 reviews | Active since May 2010

28 Jun 2016, 07:03

Sort out your systems and stop unnecessary harassing calls

<p>I have a credit card with Absa and payment for it is deducted strait from my account. This month, the payment date was on Sunday. For some reasons only known to Absa, the payment was not deducted. To my shock, yesterday I received a call from Absa consultant with a very aggressive tone telling me that I am over the limit and asking me when I am going to pay. This call was unnecessary because I do not make direct payment for my credit card. If I am over the limit Absa should deduct the correct amount and stop asking me when I am going to pay? You should sort out your system before making that call. I do not work for Absa, I cannot do it for you. The money is still sitting in my account right now. </p>

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Replies (1)
Absa
Absa's reply28 Jun 2016, 10:01
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd