Sort out your Home loan payment records!

I have 3 bonds with ABSA on the same property. During COVID, I was offered a reduced payment plan where I only pay 25% of the payment. I opted in for this. All three the payments was deduced every month for the 3 X 25% installments via a Debit order from ABSA side. Now ABSA home loans are calling me every day, 4 to 5 times to say that I did not make payment. 1. I have Debit orders, so I don't make payment they take the money from my account. 2. All three payments at 25% DID go off my account just fine. 3. After speaking to the call center staff we figured out that the issue is the reporting system that does not know I have a 25% payment arrangement on all three the bonds. So it is flagging my account as not paid. 4. There has been multiple entries made on my record reflecting this, but still I am being called every day multiple times.

Who can correct your systems, it has now been 4 months of HELL getting phone calls everyday, trying to explain this over and over again. I`m out of the 3 month agreement and the FULL payments are now being deducted, but still I am being called.