Soon to be Ex Absa Private Bank Customer

I have been with the group for more than 20 years, of which at least 10 years must be with Absa Private Bank. I have always been a loyal customer, bought my houses through them, used their stockbroker platforms, their investment accounts, credit cards etc etc. Recently Absa seems to have lost the plot completely!

My father passed away two months ago an I have found the Absa estate division the most unhelpful, uncooperative people I have ever dealt with. Completely ignore any emails sent to them for weeks on end. Not much luck trying to phone them either. I had the courtesy of a lady phoning me once, with the promise to come back with unanswered questions - never to be heard of again.. Another few weeks and mails later and still no reply.

I have since lodged my complaints to their Private Banking Division more than once (after all I do pay for this account) and ... you guessed it, I am still not making any headway. I decided that nobody will ever have to struggle with a bank as much as I am one day if I passed away, so I instructed them to cancel my own will with Absa..... - I have to say, I actually seriously doubt if anyone there took the time or effort to do this as requested.

My Father's estate has since been concluded, with the exception of ..... you guessed, it, Absa bank. No prizes for guessing where he banked all his life

Think twice before committing your affairs to Absa Private Bank, they are quick to help you when it suits you but the day you need them, might be a very different story