Someone fradulently used my credit card

I settled my credit card with Absa in November and when I called in to close the account they convinced me not to close it and they will not charge me monthly services as long as I have a credit balance. When I started being debited in February I called to inquire and I was told that I used the account in July 2014 in Capetown and I was nowhere near Capetown, I leave in Joburg. I settled the account in November 2014 and I'm charged for items bought in July 2014(and i never got a notify me for that transaction) from February 2015. I called in early March and they still did not get back to me, I called and called and I was told they won't talk to me on the phone and I must send an email to absa disputes with a reference number and I did that in April 16, when they didn't get back I called back and I was told to send the mail to absa correspondence on 16 April and still no one has gotten back to me, I blocked my card but I<br> I'm still being debited and no one is getting back to me no matter what I do... I'm taking this to the Ombads man if no one gets back to me as I'm fed up and have spend lots of money calling them!! My reference number below<br>