Solving my problem is unacceptable

***** was detected on my card.<br> I stopped my card immediately and called the ***** line, who said I need to email ***** division.<br> After 8 days they only responded, telling me I should notify the supplier that I did not receive the goods and want a refund.<br> I NEVER ENTERED INTO ANY TRANSACTION WITH THE SUPPLIER.<br> HOW DO YOU SUPPOSE I TELL THEM TO REFUND ME IF I HAVE NO DETAILS.<br> THIS IS NOT THE FIRST TIME!!!!!<br> I AM LOSING MY HARD EARNED MONEY AND YOU JUST DO NOT CARE IF I AM ABLE TO PAY MY DEBTS AND MANAGE THE REST OF THE MONTH.<br> It is taking so long to investigate and then you tell me sorry you just have to live with it.<br> <br> I WANT THIS SORTED YESTERDAY!!!!!