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mF
mario F

1 reviews | Active since Mar 2009

19 Apr 2022, 11:40

Sole proprietor account with no charges - NOT!

I opened up a sole proprietor account as it was advertised as having no charges for the first year. I then get charged R170,00 for allegedly 'pulling two statements'. It's a brand new account with no history - why would I 'pull statements'? All I did was look at my transaction history on my laptop to see if my client had paid me. Please will you rectify this.

0
Replies (3)
Absa
Absa's reply19 Apr 2022, 14:29
Official
Dear Mario Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw 
mF
mario F's update10 Jun 2022, 17:15
Reviewer Update
Thank you for resolving my complaint so quickly - unlike Standard Bank who tend to be arrogant and lack empathy when I complain about their incompetance.
Absa
Absa's reply13 Jun 2022, 08:43
Official
Dear Mario 

It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients. 

I wish to take this opportunity to thank you for the time and effort to bring this to my attention. 

Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd