MM
Melody M
1 reviews | Active since Aug 2018
23 Aug 2018, 12:17
Softlock Not Removed
Opened a late estate account on Monday, it's now Thursday and the softlock hasn't been removed yet FICA approved according to the consultant. I have nothing bad to say about the consultant, Kedebone, she was great and she keeps taking my calls when I try followup but ABSA's system is letting their employees who work hard look like they don't know what they are doing. I'm really upset, I even want to open the late estate account at another bank
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Absa's replyOfficial
24 Aug 2018, 09:34Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply24 Aug 2018, 09:34
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,