Social Media Manager quick to respond and closing complains without even reading what its about.

I refer to my initial review (ComplaintC-***5). Mr Russell Edwards closed this matter prematurely, I don't know if its ignorance from his side or this is how Absa Bank answers complains of customers.

I see Mr Russell Edwards is a Specialist Case Manager: Social Media Complaints Customer Value Management : Customer Care. Wow that is a big title, but he fails to even read customers complain. My review had date and people I spoke to, and I clearly said I submitted all documents required on 2nd August 2023, and your response is the claim was paid on 21 November 2022.

So I am asking you to respond to my review, which is about closing the bank account of Mr PS Matoli and paying in to the Estate account which was only issued to your bank on the 2nd August 2023.

Please read people complains, before being quick to do damage control, because if its not solved will keep on writing reviews.