JV
Janine V
1 reviews | Active since Jan 2020
08 May 2020, 19:58
So upset right now. My husband app**** for credit insurance which we pay for every month on our credit card just to be told because he got payed for the 4 days he worked before lockdown he does not qualify for the insurance to pay out. So what you are try
So upset right now. My husband app**** for credit insurance which we pay for every month on our credit card just to be told because he got payed for the 4 days he worked before lockdown he does not qualify for the insurance to pay out. So what you are trying to tell me is that I must not buy food for my littel ones with the little money we got because you want your money. I will never use ABSA again for anything. For what are we paying insurance every month???
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Replies (1)Absa's replyOfficial
11 May 2020, 12:59Dear Janine Vermaak
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply11 May 2020, 12:59
Official
Dear Janine Vermaak
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
