So much for their RISE slogan.

Hello Peter I have been awaiting feedback regarding a debit order running from my Absa account to an Absa life insurance every month (God knows how long for) that I know nothing about. What gets to me the most is that the cover is for someone else. I have been to two different branches in this regard. I managed to speak to a lady by the name of Rossetta two months ago and she promised me that an investigation would be conducted and in seven days I would receive feed back. Two weeks went by and no calm or e-mail from her, so I went to the branch again and was referred to the red phone again. I called, requested for Rossetta and she apologised for not meeting the turn around time and assured me that my case would be escalated and my money paid back into my account. Three weeks later I went again as I felt I am not being taken serious and still had no response from Absa. I spoke to another lady whom I relayed the story too and told me she cannot assist as the case has been locked to Rossetta and she would request that Rossetta gives me a call as soon as she's available. I have been waiting for two months now and mind you the payment is still being deducted from my account, no one seems willing to assist mein this matter. I am unable to get any information from the call centre as they say I am a third party on this account even though the payment is coming off my personal account. I am truly disgusted by the way I am being treated by Absa. I have to give up lots of time and spend a lot to get the branch only to be side lined. I hope you wi be able to assist me Peter. My e-mail is monakali***mail.com

Thank you F. Monakali