So much for Service Delivery in South Africa

I have experienced a loss of income before March 2020 and since then I have not managed to secure employment due to Covid19. I immediately contacted ABSA Credit Life Department for my Insurance on my Credit Card to be settled. I emailed all the relevant documentation to the Division over a month ago. When I contacted the Division they recieved all of my information and the Agent requested for me to contact them to confirm the status of the claim after 15 x days. It is way over a month now and I constantly recieve messages to settle my Credit Card urgently? This is extremely frustrating especially during this period and loss of income. I hope that ABSA does not even think about listing my on ITC. For Banking services this is an extremely poor reflection. I am eternally grateful for moving my business from ABSA to FNB. I have banked with ABSA for well over 13 years and yet they offer me zero new services.