So I was told to do what I want to do. It means Absa couldn't help me instead ,I should help myself

I wrote a review the past days regarding my experiences with my bank , they responded and was advised that they are attending my query,and below is the email I received.

Dear Fani

I have looked into your account and the debit order hasn't gone through for this month, but went out last month. If the debit order was not loaded by the bank we are therefore unable to delete or stop it completely. The bank can try to put a stop payment on the debit order, it's like taking chances but should your creditor wants to run its tape they can still debit your account. Now here is the catch, should the bank be able to place a stop payment for the debit order, the debit order might not go through your account forever and you cannot come back to blame the bank that they've stopped it, so in this case you need to be clear as to what you would like the bank to assist you with.

Regards

Nthabiseng Sibande Specialist Case Manager Customer Value Management

T +***0 F +***8 E ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa www.absa.africa

And I responded that they should stop it altogether, and it wasn't done ,am saying this cause today it went through.

Now when asking the way forward am told to handle it myself .

On Wed, 22 Apr 2020, 12:30 Group Customer Care Social Media, <***> wrote: Dear Fani

Go to your online banking and select more at the bottom right, then select debit orders and it will take you to your debit orders.

Regards

Nthabiseng Sibande Specialist Case Manager Customer Value Management

T +***0 F +***8 E ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa www.absa.africa

--------------- Original Message --------------- From: Fani Malebatja [***] Sent: 2020/04/22 10:57 AM To: *** Subject: Re: C-***1 Absa has a new 1 star review [ ref:_00D1r1GluM._5005J3DKjv:ref ] And I need to know what to do now ,as I tried from my side to get help before funds are debited . I had my reason( life and death) on why I did several requests to stop the debit order with my bank. Regards Fani Malebatja