So funny I could cry

My wife and I want to increase our existing home lone. I was informed that, because we have paid extra into our account this is a "problem" and will have to go to a branch to take out the advance amount before we could continue with the application process. This is puzzling. If I had a major franchise with countless resources at my disposal, I would just add the advance amount to the application amount and not have pre-school math stand in my way.

When going into a branch, I did not take my phone, another "problem". Even with my wife and I being physically at the branch it is apparently impossible to do the most basic transactions without my phone. Redonkyless! Either go the techno route so we can do it from home or have us go to a branch. Pick one don't force me to do both.

Then mid struggle load shedding started and the Hatfield branch closed. A multi-billion rand company in this day and age find a generator to expensive. lol

At least the Standard bank next door was "switched on". Glad to see some banks know how to prioritize.

I have had an account since before ABSA (Volkskas). After today, I think I made the wrong choice. Well done ABSA, you have shown a 26-year customer the error of his ways.