EG
Elouize G
1 reviews | Active since Aug 2018
17 Dec 2020, 11:21
So fed up with ABSA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am not totally fed up with Absa. Made a payment via the app earlier this week and did not receive the pop. Lady phoned me and explained how I can retrieve the pop...but it will be at an additional cost. I retreived the pop. Made a payment today and once again...... did not receive the pop. Retreived the pop via internet banking and guess what it reflects 0 payment made!!!! phoned customer care , guy tells me that it seems like an error on absa side , says he will have to check it out and just puts the phone down.... what now??????? really , I am so fed up with ABsa its not even funny. Im wasting so much time on things that is supposed to be an basic process. They dont even respond to hello peter.
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Replies (1)Absa's replyOfficial
17 Dec 2020, 11:51Dear Elouize Geyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply17 Dec 2020, 11:51
Official
Dear Elouize Geyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
