1 reviews | Active since Apr 2017

10 Sept 2020, 01:29

So disappointing

Today Absa blocked my online banking and sends me a message I need to come into the bank. I live 21km from a bank and as a single mom I get my baby and go there because there is no one that can look after her for me. So I get to Absa waterfall mall rustenburg only to hear that I cannot enter with my baby so I ask but what must I do and the manager tell me to leave my child with a total stranger. On top of that the manager asked me with a very bad attitude... where is your husband. So I turned around, withdrew all my money from the atm and went to capitec and what great service, they even gave me some tissues and water when I got there in tears for being treated like a animal by Absa. Thank you Absa for being the most inhuman, uncompationate and disrespectful bank I have ever know. My 22 year old relationship with you will never be restored!!!!

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Replies (1)
Absa
Absa's reply10 Sept 2020, 10:29
Official
Dear  Winny Phillips Ferreira  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards, Daphne Le Grange Group Customer Care