So disappointed in Absa's complete deterioration in service

<p>Having been retrenched December 2015 and being able to keep up my payments until March 2016, strengthened by the fact that I have NEVER to in my life defaulted on a payment, I have been trying to make pro-active payment arrangements with Absa since 21 April; this was met by complete apathy, -especially by Homeloans, my and my children's best asset! - who kept insisting that I can't be pro-active, but had to allow my debit orders to go unpaid, creating a problem on my accounts before they were able assist with arrangements.</p> <p>After several calls to various Absa Call Centres without success, meeting with a Platinum Consultant, about 5 working days spent on admin and calls now, I escalated my hugely disappointing service experience to Absa Actionline. </p> <p>Then, thinking that my complaint was heading to a positive outcome and being assigned a central point of contact at last , I made a huge mistake; still zero progress and nearly the end of the month again...!</p> <p>This is a disgrace, especially for a loyal longstanding client who used to speak about MY AWESOME BANK to multiple friends, family and colleagues, taking pride in my choice of financial service provider. What has gone wrong Absa - from service excellence to something appalling that can't even be mentioned in the definition of service within divisions, and not even at a department dedicated to supposedly solving problems???</p> <p> </p> <p>DISAPPOINTMENT AFTER DISAPPOINTMENT!</p>