So called 24 hour ***** hotline and cannot do my own transactions

I needed to transfer funds from my access account and get a message that I cannot due to some suspicion on my account and that I should contact the so called 24 hour ***** line, however have been holding on for 50 minutes with no answer. I urgently need my own money, so how am I supposed to go about if nobody available to assist? They do not have the decency to rather first contact me directly about this.