1 reviews | Active since Mar 2021
SO APPLUAD AND DISSAPOINTED!!
SO APPLUAD AND DISSAPOINTED!! On the 11th of September I sent my hairdresser a CashSend of R350. The money was never dispensed by the ATM at Balfour. On the 14th I called ABSA to notify them of this issue and they confirmed that it would take 5 working days to resolve. I have been calling ABSA for an update since the 14th until today (25th) and STILL my money has still not been refunded.
Only today have i been told something different that my "case" was only assigned today ON THE 25th! To a Linda Sibiya.............It's been 2weeks!!!! How difficult is it to refund R350? What's even more disappointing is the lies......."The issue was been escalated"....."The issue is in progress" ...."The funds have been released in batches and the money will be in your account today"......"The Backoffice team handling the case has knocked off".........blah blah blah blah.......
Today! Again i am told that Linda Sibiya is on leave....So what does that have to do with me ? Does this mean i will have to wait until Linda is back from leave??? Like ??? Really i believe this matter could have been dealt with better!!!! Really disgusted!!
Best regards,
Best regards,
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***1. We are pleased to inform you that the refund was processed successfully and your account ending with 7873 was credited today.
I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by the end of business on 29/09/2025. If, for any reason, you are not satisfied with the outcome and require further assistance, please let us know, and we will reopen and review the matter.
Looking forward to your response.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.
Best regards,
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***1. We are pleased to inform you that the refund was processed successfully and your account ending with 7873 was credited today.
I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by the end of business on 29/09/2025. If, for any reason, you are not satisfied with the outcome and require further assistance, please let us know, and we will reopen and review the matter.
Looking forward to your response.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.
Best regards,