1 reviews | Active since Aug 2010
SMS system not working, ***** warning!
Change of contact detail. Not getting my transaction SMS's I went into the bank, waited in the Covid lines, sat on the Covid chairs and spoke to the customer service consultant in the bank to change my detail. She did NOT! I tried the APP to change, keeps on saying ERROR, send a mail to the IT department and they rep**** do it online! So I did it online, change the preferred method of communication as instructed by IT AND customer care line consultants, still no SMS's. So what is next!! Bank consultants, APP, IT, Customer care cant help!
Either your system, APP, staff does not work or does not care!
Thinking of changing to FNB, time for a change. This is just ridiculous as I'm paying for this service. So what happens if there are ********** transactions on my account!!??, and ABSA just does not care!
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***4.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***4.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,