SMS Notifications on wrong number
I 'm getting someone else's banking notifications and tried several times to report this without secuss. I tried doing the right thing to report it and have to drive to an absa branch. Its not my information leaking out. Is this how you treat your customers confidentiality???
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Absa's replyOfficial
04 Feb 2020, 13:28Dear Johann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply04 Feb 2020, 13:28
Official
Dear Johann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,