1 reviews | Active since Oct 2017
SMS notification in the middle of the night
I received an SMS at 00:56 on 4 October 2017 (in the middle of the night!!) advising me that my debit card will expire on 31 December 2017 and I should visit my nearest branch to replace it in order to prevent any inconvinience . Needless to say I was not very happy at that moment!! Can't such messages be sent out during the course of the day when one usually does not sleep?
Dear Customer
Thank you for bringing this matter to our attention. Apologies for the inconvenience, it should not have happened in that manner in the middle of the night. And i agree with you that such messages should be send during the day.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Apologies for the inconvenience, it should not have happened in that manner in the middle of the night. And i agree with you that such messages should be send during the day.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd