FL
Frederik L

1 reviews | Active since Jul 2018

19 Jul 2018, 16:23

SMS following non-payment of Credit Card after holiday

I am a platinum customer, so I would expect that means that ABSA has some level of appreciation for me, and trust in me. I pay a premium monthly for this "privilege" and I would expect some level of professionalism from ABSA (for ANY account holder).

However, I got the following SMS from ABSA following the school holidays:

"Dear ABSA Client, regrettably we have not received the overdue amount on your credit card account. Remember: Non-payment of your account is reported to the national credit bureaus which are used by banks, financial institutions and retailers. This could affect your ability ability to obtain credit in the future. Contact us on ..."

OK, so ABSA is going to really mess up my life in this country because I forgot to pay my credit card which I used this holiday?

1) If this is true, it would be the irresponsible and mean. The fact that I did not transfer money from one account into the other just not justify what the message is proposing. In fact, I feel that receiving a message with this wording is completely unprofessional, and it clearly paints a picture of how ABSA see me as a customer. I am not going to support a business with such a view of me as a customer.

2) If this is just a threat, as in a tactic based on fuzzy wording to get me to pay: Well, I am out of here. I am no cheap idiot you can just scare to make me jump. I am not going to support a business with such a view of me as a customer.

I already have a Capitec Account. I will be migrating.

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Replies (1)
Absa
Absa's reply20 Jul 2018, 15:59
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd