SMS / Call Centre and still no answers

I've received a few sms's stating that my account with ABSA will be closed as I am not using it. This SMS clearly state that I should phone the call centre to close this account. I have phoned the call centre to do this, now I am informed that i should waste my time further and go into a branch to cancel my savings account. <br> <br> This is my reason for not using Absa in the first place... People not adequately trained and no one knows what they are doing.... The lady at the call centre stated that an account will automatically be closed after 3 months. This is 9 months later and now I apparently owe Absa money. Not sure why as there was money in my savings account. <br> <br> Could someone please contact me that knows what is going on.<br> <br> Thanks