Smart phone or not so smart phone!
I am so sorry that I do not have a smart phone and cannot download your silly app. I want to bank online using a dumb cellphone .... but this is not allowed by ABSA. After 30 yearns in IT security, there is no way that will ever bank on my cellphone or link my cellphone to my laptop. I need another bank!
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Replies (3)0
Replies (3)
Absa's replyOfficial
10 Sept 2020, 15:26 Dear Irene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7
Kind regards, Rezona Louw Group Customer Care
Kind regards, Rezona Louw Group Customer Care
Absa's reply10 Sept 2020, 15:26
Official
Dear Irene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7
Kind regards, Rezona Louw Group Customer Care
Kind regards, Rezona Louw Group Customer Care
's updateReviewer Update
23 Sept 2020, 09:20Dear Crystal, Thank you for your call and explaining the risks to me. You are amazing.
's update23 Sept 2020, 09:20
Reviewer Update
Dear Crystal, Thank you for your call and explaining the risks to me. You are amazing.
Absa's replyOfficial
23 Sept 2020, 12:15 Dear Irene
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply23 Sept 2020, 12:15
Official
Dear Irene
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd