1 reviews | Active since Jun 2016
Small Business Account Collapse
<p>ABSA you have stopped my account for the last time !!!!! I am trying to run a side line business . I have lost a major customer because of you . From closing my account to now freezing it because of FICA requirements- How did I get it right to open the account 3 months ago without proof of residence - look at the paperwork or did you loose it all !!!?????? No notifications! Trying to pay a supplier- so embarassing! What are the bank charges for ???? I am done talking with you ABSA , just want everyone to know who wants to be an entrepeneur.... BANK ELSEWHERE.... ABSA WILL NOT ASSIST YOU .</p>
Good day
We have received your Complaint however due to the omission of your account number we could not log your Complaint.
Can you kindly provide us with the account number?
Awaiting your soonest reply.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Good day
We have received your Complaint however due to the omission of your account number we could not log your Complaint.
Can you kindly provide us with the account number?
Awaiting your soonest reply.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Good day Danzig, thank you my account has been reactivated yesterday. I just am at a point where I felt I needed prospective new clients to understand the pain that comes along without fail every 3 months . I work full time and I have this side line business which is not as active currently , I make sure that I transact on the account just to keep it open, it just seems when I need the account when I do get business there is always a problem . Here is my account number so you can actually see how many issues I have had with it. I have dealt with ABSA action line before and at this point I cringe when I have to deal with ABSA and this account, I have absolutely no patience left , it shouldn't be so hard . My entire personal profile is with ABSA and i have never experienced issues like i do with my business bank.
So thank you for your response , hope my feedback can assist in bettering your services and possible policies . Not sure where the bottlenecks lie.
***
Good day Danzig, thank you my account has been reactivated yesterday. I just am at a point where I felt I needed prospective new clients to understand the pain that comes along without fail every 3 months . I work full time and I have this side line business which is not as active currently , I make sure that I transact on the account just to keep it open, it just seems when I need the account when I do get business there is always a problem . Here is my account number so you can actually see how many issues I have had with it. I have dealt with ABSA action line before and at this point I cringe when I have to deal with ABSA and this account, I have absolutely no patience left , it shouldn't be so hard . My entire personal profile is with ABSA and i have never experienced issues like i do with my business bank.
So thank you for your response , hope my feedback can assist in bettering your services and possible policies . Not sure where the bottlenecks lie.
***
Dear Ania
Thank you for your reply.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Ania
Thank you for your reply.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,