Slowest service I've ever received

<p>For years now I've been a loyal absa customer, until today. </p> <p> </p> <p>I recently found myself needing urgent financial assistance, however the service I received is pathetic. </p> <p>Previously when applying for a loan online, after completing the online application a representative would get back to me within a matter of minutes. With the recent application I completed , No agent called me back to follow up and i eventually called them 2 Days after. I was advised by an agent that no application was recieved then advised that it is sitting with an assessor, I advised the agent that this matter was of the utmost importance and that handling this with great urgency would be appreciated. </p> <p> </p> <p>I then called back the following day, and was advised again that the assessor still need to assess it. I advised 3 different call center agents that this was a matter of urgency and if they could please provide me with a answer or advise me of the progress as soon as possible. 3 Days later i am still awaiting any response from absa. I have even gone to othe financial institutes who were able to make me an immediate offer but preffered to stick to absa as ive always received great service.</p> <p> </p> <p>You would think that because of being a valid absa customer for years this process would be a breeze, Im am currently looking into changing banks and closing all account with absa completely if this is how they treat there customers . </p> <p> </p> <p> </p> <p> </p> <p> </p>