Slow, Unhelpful and *********** staff - Absa Clearwater Mall

The ATM outside the Clearwater Mall branch has switched off while making a cash deposit, swallowed my money and no receipt was printed. I had called the ATM number to report the issue, they had said to report the matter inside the branch. After waiting for 40mins in the queue, I was they cannot assist because I don't have an original ID with me. The lady outside the branch failed to tell me that an ID is needed after telling her the reason for my visit, yet she captured my ID number on her iPad slow unhelpful and *********** proof, The Irony! I am treated like a ******** for bank's ATM swallowing my money! The ATM has no identifying number as well when i was asked for it from the call centre! Why are the staff so slow unhelpful and *********** at this branch!!!