TN
Thando N
1 reviews | Active since Jan 2020
04 Sept 2026, 06:47
Slow Turnaround
We can’t reverse debit orders over R500 at branch or over the phone now. We send emails to debit order and it takes longer than 2 working days which is longer than the stated turnaround on this. I’m really not impressed with Absa’s turn around time on this.
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Absa's replyOfficial
04 Sept 2026, 09:46Dear Thando Ndhlovu, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Marvellus Chauke Absa Bank Group Customer Care
Best regards,
Absa's reply04 Sept 2026, 09:46
Official
Dear Thando Ndhlovu, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Marvellus Chauke Absa Bank Group Customer Care
Best regards,