Slow to no response...

Dear Hello Peter, We've been struggling for almost 4 months to arrange for a new credit card for our company (small business services). There are no issues in terms of our application and that we are not eligible for the service. BUT having said that we've received such poor service from the client relationship manager that I can't keep quiet any more. I've been trying to follow up on numerous occasions but it is just impossible to get a hold of this person. It took so long to get to the point where we could submit the documents. Everything has been submitted in the first week of November - it took two weeks to gather information that we need to complete a company resolution which was sent back on the same day (23rd of November). From that day I have been following up with zero response. Really disappointed with ABSA. Ultima Financial Planners have been a very long serving client and these days poor service will cost you valuable business...