Slow service levels

I have recently settled my bond, and two vehicles with Absa. My bond was settled on the 14/12/2017. I was told by the home loans department it would be updated within 7 days on my credit report as settled. I called back today as i checked on my reports and my bond account is still open on my ITC reports. They now tell me they only update on the third of each month. This is unacceptable and reflects incorrect information on my credit reports. Absa should immediately update these records to reflect the correct information. Why do we as customers always have to wait on ABSA and their timelines that suit them and not the client. I have now emailed ********** to instruct them to attend to this urgently. I doubt i will get a response email turnaround times are pathetic from Absa. I called for a settlement figure last week Thursday on my double cab and was told its valid for 5 days. I then called into absa vehicle an asset finance on Tuesday to ask if its still valid as i could only settle in full the following day. I was told it would be. I then called in the following day to request correct account payment details to settle the vehicle and to confirm the settlement amount. The consultant regenerated a new settlement amount which was higher than the existing settlement. Moses who is a supervisor was asked to check the voice recording from the day before to confirm the settlement amount that was provided as still valid. Still waiting for a call back that was promised within an hour. I just settled the account in full anyway could not be bothered fighting over a R1000 difference in settlement amount. Then i paid the full settlement amount from my Absa private banking account directly into their AVAF absa bank account and i have just been told this can take up to 48 hrs to be updated. What absolute ******* Absa to Absa regardless of the type of account should reflect immediately. Funny how when i checked with FNB any settlements paid from FNB into their Wesbank vehicle accounts clear immediately. I am so sick of having to call into Absa call centers to be kept waiting for up to 15 to 20 minutes at a time, this includes Absa Private assist call center. The service is pathetic. Why do we as paying clients get dictated too.