TB
Thembisa B

1 reviews | Active since Jul 2018

13 Jul 2018, 13:25

Slow Service from insurance

Good day,

I have a question on your Absa Idirect insurance. How long does it take to settle the car insurance? I had an accident on the 1st June 2018 and i made a claim the following day. Been getting updates first week but this week everything has topped. I had to call back almost everyday on the update. The is a guy who apparently deals with my claim and he keeps telling me that this process takes to 3 - 7 working days. from my counting its been now 10days.

0
Replies (2)
Absa
Absa's reply13 Jul 2018, 16:05
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send Privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

TB
Thembisa B's update16 Jul 2018, 09:15
Reviewer Update
Hello, im still waiting for your response guys.