Slow Service for Cheque application

I app**** for an ABSA cheque account using their Online banking platform. This was on the 19th of October 2017. I then received funds in the same account on the 20th (the following day).

My frustrations with the ABSA process started when I did not get any confirmation as to where I can fetch my card, when to fetch or something. I had to go my nearest branch (Cresta) on the 24th of Oct where I was told that there was a hold put on my account - Do note that at this point I had already submitted the required docs via email. Luckily I took the same documents with, only to be told that they are unable to do anything and someone will call me the following day. The consultant who helped me (Nelly) called back to advise that the Online banking team will call me back. Because I could not wait another day with no access to my funds, I called them only to be told that I have to go to a branch where they will be guided on how to fix my account alternatively I will have to wait for 3 to 4 days as my account query was only allocated today and not on the same date that I had opened my account.

I told the call centre agent (Refilwe) that I am not willing to wait that long since I have been waiting for days already also that if I have to go to the branch, someone needs to call and give them my details before I get there so that I don't have to wait for another 45 minutes (as per yesterday's experience). Refilwe promised to ask her manager to assist with this request and arrange for me to go to the branch but no one has called me. I spoke to Refilwe at around 9am today a day later no one has called me. I eventually had to call the Online banking call centre again and had to start over with a new consultant, cant remember her name and I was put on hold for a while and I had to cut the call.

From the 19th till the 26th, my account is not handled by anyone, not allocated to anyone as per the ABSA process and I am still unable to access my money because the 'HOLD' is not removed even after the branch has received the required documents even after I sent them via email to the online team.

I've lost all hope with ABSA.

This has made a bad impression on how I view ABSA because of the way it operates and I'm not pleased about how they treat their customers.