FN
Freddie N
1 reviews | Active since Nov 2016
13 Jan 2025, 11:35
Slow Service
Why is there only 2 people assisting at the customer service counters.. I mean why is thr not a counter for collection only now im already waiting for 45 mins just to collect my card.. Its not on that i need to wait so long just to collect my card
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
13 Jan 2025, 14:09Dear Johan Le Grange Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply13 Jan 2025, 14:09
Official
Dear Johan Le Grange Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
15 Jan 2025, 12:38 Dear Johan Le Grange
Thank you for your email.
Please accept our sincere apology for the inconvenience.
The reference number of your complaint is C-***8.
Please provide our office with your correct ID or account number by close of business 15 January 2025 as the details provided is linked to a different name.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Thank you for your email.
Please accept our sincere apology for the inconvenience.
The reference number of your complaint is C-***8.
Please provide our office with your correct ID or account number by close of business 15 January 2025 as the details provided is linked to a different name.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply15 Jan 2025, 12:38
Official
Dear Johan Le Grange
Thank you for your email.
Please accept our sincere apology for the inconvenience.
The reference number of your complaint is C-***8.
Please provide our office with your correct ID or account number by close of business 15 January 2025 as the details provided is linked to a different name.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Thank you for your email.
Please accept our sincere apology for the inconvenience.
The reference number of your complaint is C-***8.
Please provide our office with your correct ID or account number by close of business 15 January 2025 as the details provided is linked to a different name.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL