sM
sibonelo M
1 reviews | Active since Dec 2010
29 Sept 2020, 10:25
Slow service
Pathetic and very slow service at Irene Village Mall branch. I have to spend 55 minutes waiting just to be given mail/letter.
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Replies (2)0
Replies (2)
Absa's replyOfficial
29 Sept 2020, 12:43Dear sibonelo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply29 Sept 2020, 12:43
Official
Dear sibonelo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
sM
sibonelo M's updateReviewer Update
01 Oct 2020, 16:00Dear Absa,
I just want to say thank you I received my documents that I was looking for almost a month. The Irene Village Mall branch eventually got the keys and handed over my documents. Thanks Russel for the small token of apology on behalf of the branch. This thing could have been avoided but I hope it wont happen again to any of your customers.
Regards,
I just want to say thank you I received my documents that I was looking for almost a month. The Irene Village Mall branch eventually got the keys and handed over my documents. Thanks Russel for the small token of apology on behalf of the branch. This thing could have been avoided but I hope it wont happen again to any of your customers.
Regards,
sM
sibonelo M's update01 Oct 2020, 16:00
Reviewer Update
Dear Absa,
I just want to say thank you I received my documents that I was looking for almost a month. The Irene Village Mall branch eventually got the keys and handed over my documents. Thanks Russel for the small token of apology on behalf of the branch. This thing could have been avoided but I hope it wont happen again to any of your customers.
Regards,
I just want to say thank you I received my documents that I was looking for almost a month. The Irene Village Mall branch eventually got the keys and handed over my documents. Thanks Russel for the small token of apology on behalf of the branch. This thing could have been avoided but I hope it wont happen again to any of your customers.
Regards,