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Sue C
1 reviews | Active since Apr 2010
23 May 2023, 08:48
Slow Service!
Why is Absa Newcastle (both branches) so slow? I needed a new bank card as mine has expired, took me 2 hours at Absa to get a new card, other banks in Newcastle are so much more efficient, took me less than 5 minutes to get a new bank card at another bank. If I could I would totally switch over to the other bank, but unfortunately I get a Government Pension that goes into my Absa account, tried several times to change it, but alas, after years I still have to keep my Absa account.
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Replies (2)
Absa's replyOfficial
23 May 2023, 08:58Dear Sue Coleman,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback. The reference number for your complaint is C-***6. Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback. The reference number for your complaint is C-***6. Kind regards,Group Customer CareBasani Hlungwane
Absa's reply23 May 2023, 08:58
Official
Dear Sue Coleman,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback. The reference number for your complaint is C-***6. Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback. The reference number for your complaint is C-***6. Kind regards,Group Customer CareBasani Hlungwane
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Sue C's updateReviewer Update
24 May 2023, 09:19Thank you for your quick and friendly response, I now know you can do banking things on your app like order a new bank card, it helps us senior citizens to know these things.
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Sue C's update24 May 2023, 09:19
Reviewer Update
Thank you for your quick and friendly response, I now know you can do banking things on your app like order a new bank card, it helps us senior citizens to know these things.