Slow service
Paid my vehicle finance off exactly a week ago today and still waiting for the settlement letter, was just told it can take another 3 days
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Absa's replyOfficial
25 Jan 2022, 17:57 Dear Leon Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply25 Jan 2022, 17:57
Official
Dear Leon Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe