TB
Thea B
1 reviews | Active since Apr 2025
19 Mar 2026, 09:34
Slow service
I had a balance owing on my closed absa cheque account so it was with legal. I have since received payment to that account and subsequently settled that old account i had there is a balance that i now requested be transferred to my absa savings account and have been advised that it would take 3-5 working days. How is it possible for absa to take a week to refund my money to another absa account it is not an external bank its absa to absa yet it takes a week. They received the money to that closed account but to release the money is a week long process for them. This is an internal transfer of funds surely it should be that difficult for it to take 1 week. Can i please get my money.. im not waiting a week.Why was funds received to a closed account anyway?
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Replies (5)TB
Thea B's updateReviewer Update
19 Mar 2026, 14:56Funny how you stated here on this platform that you will contact me today and in your private email to me you state the following:
Good Day
We refer to your complaint with reference number C-***3.I am currently investigating your complaint and will contact you on or before the 2026/03/27 7:00 PM with further feedback.
Yours Sincerely Nthabiseng Sibande.
I will receive feedback next week friday what was the purpose of even replying to this complaint. 🤣For absa to save face and make yourselfs look good because now i have to wait for a week how ridiculous is the service.Its simple you need to send my money to my savings account thats it. Its my money so what do you need to investigate?
Good Day
We refer to your complaint with reference number C-***3.I am currently investigating your complaint and will contact you on or before the 2026/03/27 7:00 PM with further feedback.
Yours Sincerely Nthabiseng Sibande.
I will receive feedback next week friday what was the purpose of even replying to this complaint. 🤣For absa to save face and make yourselfs look good because now i have to wait for a week how ridiculous is the service.Its simple you need to send my money to my savings account thats it. Its my money so what do you need to investigate?
TB
Thea B's update19 Mar 2026, 14:56
Reviewer Update
Funny how you stated here on this platform that you will contact me today and in your private email to me you state the following:
Good Day
We refer to your complaint with reference number C-***3.I am currently investigating your complaint and will contact you on or before the 2026/03/27 7:00 PM with further feedback.
Yours Sincerely Nthabiseng Sibande.
I will receive feedback next week friday what was the purpose of even replying to this complaint. 🤣For absa to save face and make yourselfs look good because now i have to wait for a week how ridiculous is the service.Its simple you need to send my money to my savings account thats it. Its my money so what do you need to investigate?
Good Day
We refer to your complaint with reference number C-***3.I am currently investigating your complaint and will contact you on or before the 2026/03/27 7:00 PM with further feedback.
Yours Sincerely Nthabiseng Sibande.
I will receive feedback next week friday what was the purpose of even replying to this complaint. 🤣For absa to save face and make yourselfs look good because now i have to wait for a week how ridiculous is the service.Its simple you need to send my money to my savings account thats it. Its my money so what do you need to investigate?
TB
Thea B's updateReviewer Update
19 Mar 2026, 16:20What a joke
TB
Thea B's update19 Mar 2026, 16:20
Reviewer Update
What a joke
Absa's replyOfficial
19 Mar 2026, 18:25Thank you for your response.
We have forwarded your matter to our collections team for processing.
We have forwarded your matter to our collections team for processing.
Absa's reply19 Mar 2026, 18:25
Official
Thank you for your response.
We have forwarded your matter to our collections team for processing.
We have forwarded your matter to our collections team for processing.
TB
Thea B's updateReviewer Update
20 Mar 2026, 07:51I requested the funds to be transferred to my absa savings account on Tuesday today is Friday and it has not reflected and now you telling me that you sent it for processing only now.I am asking a very simple question why was money received in a closed account and secondly why does it take a week for a transfer from one absa account to another ?
TB
Thea B's update20 Mar 2026, 07:51
Reviewer Update
I requested the funds to be transferred to my absa savings account on Tuesday today is Friday and it has not reflected and now you telling me that you sent it for processing only now.I am asking a very simple question why was money received in a closed account and secondly why does it take a week for a transfer from one absa account to another ?
Absa's replyOfficial
20 Mar 2026, 09:48Dear Thea
Only yesterday that Hellopeter received your posting and only yesterday that we knew about your matter, hence we are saying that we have forwarded it to the collections team. In our space we do not do any processing but instead facilitate it to the team for further assistance.
Only yesterday that Hellopeter received your posting and only yesterday that we knew about your matter, hence we are saying that we have forwarded it to the collections team. In our space we do not do any processing but instead facilitate it to the team for further assistance.
Absa's reply20 Mar 2026, 09:48
Official
Dear Thea
Only yesterday that Hellopeter received your posting and only yesterday that we knew about your matter, hence we are saying that we have forwarded it to the collections team. In our space we do not do any processing but instead facilitate it to the team for further assistance.
Only yesterday that Hellopeter received your posting and only yesterday that we knew about your matter, hence we are saying that we have forwarded it to the collections team. In our space we do not do any processing but instead facilitate it to the team for further assistance.