Slow Service

I am not usually one to complain but sometimes one just needs to get things off your chest. I have called and emailed on numerous occasions to follow up on a vehicle finance application and emailed all my documents for approval. I emailed all my docs again today because my ID document was missing. I was told on 16/09/2019 that validation 2-3 hours yet this morning I have to learn that the copy of my ID is still outstanding. All I want is for this to be sorted out soonest because I have to provide feedback to my dealer as I have to tell him to sell the vehicle or keep it while I wait for feedback from you guys. Also the bank settlement letter is only valid until the 19th of September 2019.

Please get back to me asap.

Regards Kenanan